Q & A page
Frequently asked questions
Monday - Friday: 9:00 am - 5:00 pm
Saturday & Sunday: Closed
Expect to receive normal correspondence, emails, and phone calls in this time frame. Please leave a voicemail with your name and address and your call will be returned.
All maintenance requests should be entered through the “Maintenance Request Tab” in your resident portal. This will go directly to your Maintenance Coordinator for the fastest resolution.
If you are experiencing an emergency maintenance request (i.e. fire, flooding, no hot water, no heat, plumbing backup) call (312) 607-4396 and PRESS OPTION #3. This will put you in touch with our after-hours emergency team for immediate assistance.
CALL 911 if there is an immediate threat to your safety. Please keep your management team looped in on the situation.
You can find your management team’s contact information in your lease. Additionally, you can find contact information and much more helpful tips in the attachments, “Move-In Guidelines,” sent with your move-in emails.
Per your lease terms, rent is due on the first of each month. Any payment made after the 5th of the month is considered late.
1. **Recommended ** Online via Retal portal with credit, debit, or bank account. Link your bank account to auto-pay to avoid processing fees after you move in!
2. In person Payment Service (IPPS) – register in your Resident Portal to make cash payments at a location near you!
3. Deliver a cashier’s check, money order, or personal check with your name and address to our office at 3801 N Bernard St., Chicago, IL 60618
** We do not accept payment over the phone. We do not accept cash or card payments in the office. Have further questions? Ask info@BernardPropertiesLLC.com
Per your lease, late fees will be charged after the 5th of the month: $100 on rents under $2000 plus 5% on charges exceeding $2000.
This includes but is not limited to landscaping, janitorial services, inspection fees, 24-hour emergency maintenance hotline, water and real estate taxes. Refer to page 1 of your lease.
YES! You will need to set up your utilities at least one day prior to moving in to ensure there is no interruption in service. See your Move-In Guidelines attached in your move-in emails for specific setup instructions and meter information.
YES! You will need to upload your Certificate of Insurance to info@bernardpropertiesllc.com
If you don't provide proof of renters insurance, you'll be automatically enrolled in our liability waiver program for $50 per month. This fee will be added to your monthly rent statement.
Log into your resident portal -> Click on the LEASE tab -> Click the document to view and sign. * Please note the primary tenant will need to select the term to sign and this will open the document to be signed by roommates
You must give written notice (via email) to your Property Manager of your intention to vacate at least 75 days before the lease expires.
This request can be directed to your Property Manager and Renewals Coordinator with your preferred lease end date and we will do our best to accommodate this request, but not all requests are guaranteed. All short-term leases are subject to a $250 Short-Term Lease Fee.
If you believe that you qualify to sign your lease or renewal without a guarantor, please contact your Property Manager and Residential Coordinator. They can assist with the necessary steps to verify you meet the application requirements.
Unit transfers are dependent upon several factors. Please contact your Property Manager or onsite Superintendent (if applicable) for more details.
Please refer to your lease, but we do offer the following early lease termination options: sublet, relet, or buyout which are outlined in the lease. Once you have determined which option you would like to move forward with, your Property Manager and Residential Coordinator can assist with the necessary paperwork for the appropriate termination option.